Overflow for direct inward dialing leverages conversation orchestration to detect key direct inward dialing-related events—such as the representative being busy, offline, rejecting the call, or failing to answer—and apply administrator-defined fallback actions. Administrators configure natural language playbooks using conversation orchestration at the global or inbound profile level to specify the action to run when a direct inward dialed call can't be attended to or completed. The actions include offering a direct callback to the caller, sending them to voicemail, transferring the call to ano…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Contact Center, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Dynamics 365 Customer Service will enforce governance policies on email attachments, blocking emails with non-compliant content. This affects administrators who need to configure policies to include attachment checks.
What you should do
Review and update existing policies to include attachment checks, and configure new policies to enforce governance on attachments. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
This feature extends governance capabilities to evaluate email attachments, closing a critical gap where sensitive or non-compliant information may exist outside the email body. When a user sends an email with attachments, the system automatically scans each document and applies configured governance policies. In the initial release, analysis is focused on plain text content within supported document types, such as Word and PDF files. Non-text elements, including images or embedded content, are excluded in this phase to ensure predictable and efficient processing. Every attachment included in …
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Customer Service, Web
AI analysis
Medium priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Admins can now configure the strictness level of governance policies in Dynamics 365 Customer Service, allowing more lenient or rigorous enforcement of email compliance rules.
What you should do
Review and adjust the strictness levels of governance policies as needed to align with compliance requirements and risk tolerance. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
This feature introduces policy strictness control, enabling organizations to define how rigorously each governance policy evaluates and flags potential violations in outgoing emails. Governance policies serve as real-time guardrails, ensuring communications adhere to business, legal, and compliance standards before they are sent to customers. With this enhancement, supervisors can configure the strictness level for each policy. Lower strictness settings apply more lenient enforcement, reducing false positives and allowing borderline scenarios to pass, while higher settings perform more rigorou…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Customer Service, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Admins can now configure personalized outreach emails generated by Dynamics 365 Sales Qualification Agent, allowing teams to set goals, tone, and messaging preferences.
What you should do
Admins should review and configure the new settings for personalized outreach emails to ensure consistency with company branding and messaging goals. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
Define outreach scenario/goal in natural language. Choose desired call-to-action to drive next steps. Provide subject line guidance: fixed suggestion or style recommendation. Set message length and brevity targets. Specify tone rules, including name-usage limits and preferred terminology. Configure brand language and voice guardrails: approved phrases and banned words. Set formatting preferences: bullets, paragraph length, and maximum bullet count. Business Value: This feature expands the Sales Qualification Agent outreach by letting teams define the outreach purpose, brand-aligned tone (match…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Sales, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
The enhanced screen recording capability offers greater flexibility and control, enabling organizations to manage recording behavior with more precision. Key enhancements include: Access all recording settings and configurations from Customer Service admin center > Quality Management. Enable or disable screen recording using a dedicated toggle. Capture call audio alongside screen recordings. Turn off the red border displayed around representative screens during active window recording. Allow users with the screen recording supervisor role to play recordings within the Customer Service workspac…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Customer Service, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Sales introduces the ability to deploy multiple Sales Qualification Agents in a single environment, allowing for more targeted lead management and exclusive engagement.
Segment-specific qualification: Each agent operates with its own ideal customer profile, knowledge sources, templates, and consent settings, ensuring qualification conversations reflect the nuances of each product, region, or team. Intelligent lead routing: The system evaluates incoming leads against agent selection criteria and assigns ownership based on configured priority, ensuring predictable and conflict-free lead management. A fallback agent handles leads that don't match any specialized criteria, ensuring no lead goes unprocessed. Exclusive engagement with coordinated handoff: Only one …
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Sales, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Admins can now enable enhanced screen recording controls in Dynamics 365 Customer Service, providing more granular management of recording settings and behaviors.
The enhanced screen recording capability offers greater flexibility and control, enabling organizations to manage recording behavior with more precision. Key enhancements include: Access all recording settings and configurations from Customer Service admin center > Quality Management. Enable or disable screen recording using a dedicated toggle. Capture call audio alongside screen recordings. Turn off the red border displayed around representative screens during active window recording. Allow users with the screen recording supervisor role to play recordings within the Customer Service workspac…
Type
M365 Roadmap
Tags
In development, General Availability, GCC, Dynamics 365 Customer Service, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Customize your view: choose a Contact or Lead view from the new view picker to define which columns appear in the segment members table. Align export with your view: exported member data automatically reflects your selected columns, ensuring consistency and eliminating post-export cleanup. Quickly find specific members: use the built-in search to locate individuals within the segment membership list instantly. Business Value: Understanding and acting on your audience starts with having the right data at your fingertips. Until now, getting the full context for segment members often meant switch…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Customer Insights - Journeys, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Supervisors can now create and manage overnight shifts that span across midnight while maintaining a single continuous shift experience. Shift plans support start and end times that extend into the next day, allowing organizations to accurately model overnight operations such as contact centers, support teams, healthcare services, and other 24x7 environments. Activities, breaks, meals, and ad-hoc work can be scheduled anywhere within the overnight shift and remain part of a single continuous itinerary. Supervisors can view and manage the entire shift without manually splitting schedules across…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Contact Center, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Quality Managers can now edit and override completed evaluations in Dynamics 365 Customer Service, ensuring accurate assessment records. This feature is available for AI-assisted, AI-generated, and manual evaluations, with audit trails for transparency and governance.
What you should do
Review and configure permissions for Quality Managers to ensure they can override evaluations as needed. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
This feature enables Quality Managers to edit and override evaluation results even after they are marked as completed or expired. While completed evaluations remain read-only by default to preserve integrity, supervisors can initiate an Edit action when discrepancies are identified, such as incorrect AI predictions or errors in manual assessments. In edit mode, supervisors can update evaluation responses, adjust scores, and refine comments to reflect an accurate assessment. This ensures that evaluation records represent the final, validated view of agent performance and interaction quality. Th…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Customer Service, Web
AI analysis
Medium priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Admins can enable custom voice capabilities for Dynamics 365 Contact Center, allowing the creation of a unique, synthetic voice for voice agents. This feature is available in preview and generally available in November 2026.
Secure a voice talent that will represent the voice of your brand. After obtaining explicit consent, gaining Limited Access approval through Microsoft's Responsible AI practices, and building a custom voice model, it's time to integrate with Dynamics 365 Contact Center. In the Copilot Service admin center, create a connection between Dynamics 365 and Azure. Navigate to Channels > Custom AI Voices > Connect custom voice. You'll be prompted through a series of cascading dropdown boxes to select the speech resource and custom voice model to connect with. After the connection is established, you c…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Contact Center, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Admins can now enforce governance policies to control AI-generated customer communications in Dynamics 365 Customer Service, ensuring compliance and reducing risk.
What you should do
Admins should review and configure governance policies to enforce compliance with business, legal, and regulatory requirements. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
Create and enforce policies that prevent risky or noncompliant customer communications. Governance policy checks serve as configurable safeguards that review AI‑generated and autonomous email responses before they are sent to customers. These checks enforce business, legal, and regulatory requirements by validating responses for relevance, prohibited content, and sensitive topics. If a response fails a policy check, delivery is blocked and the violation is clearly identified, enabling supervisors to review issues and take actions to improve outcomes. Governance policies are applied consistentl…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Customer Service, Web
AI analysis
Medium priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Commerce introduces a unified sign-in system for B2B web storefronts, allowing buyers to access multiple organizations and outlets with a single account. Administrators must configure organization and outlet relationships and activate the unified sign-in option.
What you should do
Configure organization and outlet relationships, and activate the unified sign-in option in the storefront settings. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
The multioutlet B2B web storefront introduces a unified sign-in system that allows buyers to access all their associated organizations and outlets using a single account. The storefront UI is updated to display an organization selector during sign-in and provides outlet-specific navigation and catalog views. Buyers can place, track, and manage orders for multiple outlets within a single session, with real-time visibility into order status, inventory, and account information. This feature supports role-based access, ensuring that users only see the organizations and outlets they are authorized …
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Commerce, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Customer Service introduces autonomous email resolution, allowing emails to be handled without manual intervention. Admins can enable this feature and set the automation level for different business lines.
What you should do
Admins should review and enable the autonomous email resolution feature as needed for their business lines. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
Autonomous email resolution delivers end-to-end handling of customer emails without manual intervention or default case creation. When an email arrives, the system analyzes the request, identifies the underlying intent, and determines whether the information and actions needed to resolve it are available. Using enterprise knowledge, configured business instructions, connectors, and custom agents, the system constructs a resolution dynamically. It generates a response that's context-aware, compliant with business rules, and tailored to the request, then delivers it directly by email—completing …
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Customer Service, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Planning Optimization is the new high-performance planning engine for Dynamics 365 Supply Chain Management. With this feature, Planning Optimization now protects material and capacity allocated to sales order lines with delivery dates confirmed through capable to promise (CTP). You prevent reallocation of resources to newer orders, so your confirmed delivery dates stay reliable, and customer commitments are honored. Business Value: Protect your confirmed delivery dates with confidence. When you use capable to promise (CTP) for delivery date control with Planning Optimization, this feature ensu…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), GCC, Dynamics 365 Supply Chain Management, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Commerce introduces support for multiple outlet B2B ordering via CSU, enabling unified sign-in and streamlined workflows for managing multiple outlet orders.
Available for B2B scenarios in Dynamics 365 Commerce (including headless Commerce), this feature enables retailers to configure unified sign-in in Commerce headquarters and integrate third‑party storefronts using CSU APIs. The organization selector and related capabilities are exposed via CSU endpoints so that third-party sites can consume identities, organizational context, and ordering workflows without relying on native UI components. Functional enhancements Contact model transition: Replaces the customer account type "Person" with type "Contact" to better manage B2B partners. Single contac…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Commerce, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
We’re expanding form fill assistance in Power Apps to use speech as a source, providing users a more natural way to fill forms. Users select the microphone icon, record their content, and the transcript is used as a source for the form entry. Recordings are transient and not saved. Availability Field Value Release Channel Monthly Version 2612.1 Applies to Model-driven apps Feature Scope Users (enabled by default) GA date: December CY2026
Type
M365 Roadmap
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), Power Apps, Android, iOS, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Makers can now use Power Platform connectors in generative pages to bring data into model-driven apps. This feature is available in the GA version Gen page v302.
Makers can bring data from Power Platform connectors into generative pages. After creating and authenticating a connection and adding a connection reference to the environment, you select the connector data and describe how the generated page should use it. Connector data can be incorporated while working in the Maker Studio generative page designer or through the generative pages AI plugin. Availability Field Value Release Channel Not applicable Version Gen page v302 Applies to Model-driven apps Feature Scope Admins or makers More info: https://learn.microsoft.com/en-us/power-apps/maker/model…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), GCC, GCC High, Power Apps, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Admins and makers can now connect their GitHub accounts to access additional model options for generative pages in Power Apps Maker Studio, expanding availability to regions without dedicated GPU capacity.
Connect your GitHub account to access additional model options for the built-in gen page coding agent directly in the generative page designer in Maker Studio. Makers can use the agent to create and refine generative pages without leaving the Power Apps authoring experience. This integration also brings Maker Studio generative page authoring to regions without dedicated Power Apps GPU capacity. Model availability through GitHub may evolve over time, and requests made through this connection consume the maker’s GitHub credits. Availability Field Value Release Channel Weekly Version 2611.1 Appli…
Type
M365 Roadmap
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), Power Apps, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Dynamics 365 Finance introduces a unified e-invoicing integration framework, allowing external providers to implement their own integrations without Microsoft maintaining provider-specific connectors.
The unified extensible e-invoicing integration framework extends the existing Electronic Invoicing service by introducing: A unified outbound and inbound document model (based on international standards such as UBL and PEPPOL). A standardized submission and response pipeline and API for e-invoicing documents and related statuses. A clear extensibility model that allows external ASPs, ISVs, Microsoft partners, and customers to implement their own integrations without requiring Microsoft to build or maintain provider specific connectors. With this framework, Microsoft defines the data (format) c…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Finance, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Customer Insights now allows setting expiration dates on messages in journeys, ensuring communications remain relevant. This feature is automatically enabled for admins/makers/marketers.
Set an expiration date on any message in your journeys (emails, text messages, push notifications, or custom). Choose from different expiration options (no expiry, expiration based on a date and time, or a trigger). Review analytics to understand which customers didn't receive messages due to expiration dates. Scenario: Contoso specializes in hosting virtual events and webinars for their customers. They have a customer journey designed to promote upcoming events, send reminders, and offer exclusive discounts to attendees. Contoso sets expiration dates on event reminder messages. This ensures t…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Customer Insights - Journeys, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Most systems of record have data stored in data structures that allow you to easily extract information about the analyzed entity (case-level data) and historical changes on those entities (event-level data). The attributes are also stored in a normalized form. The single-table approach to event log creation requires you to do inefficient transformations. With this feature, Power Automate Process Mining supports the case-event entity-based data structure plus a normalized form of attributes. This speeds up the ingestion process in both the transformation and import to process model phases and …
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Power Automate, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Power Automate now allows exporting object-centric process mining data directly to Microsoft Fabric, enabling integration with other analytics tools and data sources.
This feature allows seamless integration with Microsoft Fabric for enterprise-wide analytics. It enables direct publishing of object-centric process mining (OCPM) results into Microsoft Fabric semantic models, making process intelligence data available throughout the Microsoft analytics ecosystem. Key capabilities include: Semantic model publishing: Export OCPM analysis results, including objects, events, relationships, and attributes, directly to Fabric as structured semantic models. Multi-object support: Preserve the rich, object-centric structure of your process data, maintaining relationsh…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Power Automate, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Dynamics 365 Finance Electronic Reporting (ER) has received several enhancements, including support for BCC recipients, GS1 barcode generation, and new integer arithmetic functions. These updates improve document distribution and formula writing in ER.
Electronic Reporting (ER) is the configurable engine you use to author and run business documents—invoices, statutory reports, VAT declarations and payment files, and more. In 10.0.48 and 10.0.49 Microsoft delivered a set of general enhancements that respond directly to the most highly voted ideas on the Microsoft Idea portal and to recurring partner/customer requests. The enhancements remove long-standing workarounds, expand what ER formats can express out of the box, and modernize commonly used destinations. You can now: Send generated documents to silent (BCC) recipients straight from ER. P…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Finance, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Supply Chain Management has been updated to support multiple data inputs for demand forecasting, enhancing forecast accuracy and aiding in supply chain optimization.
Demand planning in Supply Chain Management helps you forecast demand using diverse data sources and signals. The latest updates enhance forecast accuracy, enabling you to optimize your supply chain and improve financial outcomes. New capabilities include: Support for multiple signals: Define multiple input signals such as inflation or weather-related measures and apply the XGBoost forecast algorithm. XGBoost assesses correlation, analyzes the impact of each signal against historical sales data, and incorporates these insights into the forecast result. New forecast algorithms: Use algorithms li…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Supply Chain Management, Web
AI analysis
Medium priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original