← Lark216 Home

Microsoft Update Intelligence

Administrator notices from Microsoft, summarised: what changed, and what you should do.

Latest Weekly DigestOct 19 – Oct 25, 20268 service updates · 1 security advisory →
0Action Required 32Review Recommended

Last updated Oct 29, 2026 9:59 PM EDT

Microsoft Services 1
Product families
Microsoft 365
Clear
Needs Attention All Updates
11 results · clear filters
Advanced Filters
Informational

Microsoft Contact Center Intelligence: Biometric authentication

Microsoft is introducing voice biometric authentication for contact centers, which will improve security and reduce costs by enabling natural identity verification during calls.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Voice biometric authentication delivers business value by reducing fraud and agent operating costs in contact centers. Voice-based verification improves identity assurance shortens call durations reduces customer service rep effort and enable secure self-service transactions. At the same time, it improves customer experience and scalability by authenticating callers naturally as they speak. This enables consistent, risk-based security across high call volumes without adding authentication friction or process complexity. GA date: November CY2026 Preview date: October CY2026

Type
M365 Roadmap
Tags
Rolling out, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Contact Center Intelligence, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Informational

Microsoft Contact Center Intelligence: Tools

Microsoft Contact Center Intelligence introduces new tools for agents to interact with external systems, including sending emails, checking weather, and accessing Dataverse and Teams data. These tools are available in preview starting October 2026.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Tools are building blocks that let your agent interact with external systems. Tools expand what your agent can do, and your agent can perform various actions in response to user requests or autonomous triggers. Each tool represents a specific capability that your agent can perform. For example, you can equip your agent with tools that perform tasks like: Send emails by using the Office 365 Outlook connector Check the current weather conditions and forecasts Read and write data from Dataverse Read and post messages to Teams GA date: November CY2026 Preview date: October CY2026

Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Contact Center Intelligence, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Teams · verify against the original
Informational

Microsoft Contact Center Intelligence: Universal connector for self-service omnichannel agents

Microsoft introduces a Universal Connector that allows organizations to integrate self-service voice and chat agents with any contact center platform, enabling seamless handoffs and maintaining conversation context.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Bring Microsoft AI to the contact center platform of your choice with the Universal Connector. Organizations can now integrate Microsoft self-service voice and chat agents with virtually any contact center using a simple API-based approach. The Universal Connector enables seamless handoff from AI agents to human representatives while preserving the full conversation context, ensuring a connected and personalized customer experience across every interaction. This flexibility allows organizations to modernize at their own pace by bringing AI-powered experiences to their existing contact center i…

Type
M365 Roadmap
Tags
Rolling out, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Contact Center Intelligence, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Informational

Microsoft Contact Center AI: Insights and quality

Microsoft Contact Center AI introduces new features for monitoring AI interactions and customer engagement, including visibility into AI conversations and quality checks.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Gain visibility into AI interactions, conversation trends, and customer engagement​ Measure self-service effectiveness through containment, escalations, transfers, and resolution outcomes​ Monitor operational health and proactively identify customer experience risks​ Uncover customer friction points and optimize journeys using conversation insights​ Improve AI quality and compliance with configurable QA coverage and automated evaluations​ Detect hallucinations, failed verifications, policy violations, and escalation drivers​ GA date: November CY2026 Preview date: October CY2026

Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Contact Center Intelligence, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Informational

Microsoft Contact Center Intelligence: Knowledge

Microsoft Contact Center Intelligence introduces knowledge sources that allow agents to access enterprise data from various sources, enhancing their responses with relevant information.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Knowledge sources ground your agent's responses in enterprise data. When you add knowledge sources, agents can use enterprise data from Power Platform, Dynamics 365 data, websites, and external systems. By using knowledge sources, your agents can provide relevant information and insights for your customers. You can incorporate knowledge sources into agents during their initial creation, or add them after the agent is created. Published agents that contain knowledge use the configured knowledge sources to ground the published agent. You can incorporate knowledge at the agent level, in the Knowl…

Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Contact Center Intelligence, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Informational

Power Pages: Track Power Pages performance and usage with monitor hub

Power Pages metrics such as session count, session duration, page load time, and error rate are now available in the monitor hub for performance and usage insights.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Power Pages is integrated into the monitor hub. This integration empowers site owners, makers, and administrators to access performance and usage insights directly within the monitor hub of the Power Platform admin center. Metrics available The following metrics will be surfaced in monitor hub: • Session count: Tracks the number of sessions. • Session duration: Measures the average time spent in a session. • Page load time: Captures the time it takes for a web page to fully load (P75). • Error rate: Measures the percentage of requests where pages become unresponsive or return component-level e…

Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Power Pages, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Informational

Power Pages: First Class Support for Connector APIs in Power Pages

Power Pages will support native connectors, allowing secure integration with enterprise systems like SQL, SAP, and Oracle. This feature is particularly useful for regulated industries such as banking and financial services.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Native connectors support through Power Pages will allow organizations to securely connect their websites/portals directly to enterprise systems such as SQL, SAP, and Oracle, without building or maintaining custom integration layers. This capability is especially valuable for regulated and enterprise customers such as banking and financial services, who need to surface data from systems hosted behind corporate firewalls. By leveraging the Power Platform on-premises data gateway and connector framework, customers can reduce integration complexity, lower operational costs, and accelerate deliver…

Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Power Pages, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Informational

Power Pages: Administration and governance - Configure site analytics and server logging

Admins and makers can configure site analytics for Power Pages sites to monitor traffic and user interactions, starting from a preview in October 2026.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Gain insights into your Power Pages site with integrated telemetry and analytics. Use Application Insights to monitor page views, form interactions, session details, and client-side analytics. Detect server-side errors, performance issues, and access logs to resolve problems and optimize your site. To configure site analytics, makers must open the setup workspace and add the analytics provider script to enable traffic analytics. Business Value: You can monitor your Power Pages site traffic and user interactions with ease. Track page views, form interactions, and session details using client-si…

Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD, Power Pages, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Informational

Power Pages: Administration and governance - Manage external authentication providers with granular controls

Power Pages now allows administrators to manage external authentication providers with granular controls, enabling central enforcement and site-level exceptions. This feature is enabled for end users automatically and will be generally available in January 2027.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Power Pages now lets you manage external authentication providers with environment-level governance controls and optional site-level exceptions. You can centrally enforce which identity providers (IDPs) are allowed across all sites in an environment, while still enabling site-specific flexibility when needed. Makers will only see and select from the approved IDPs when setting up authentication, ensuring consistent governance and alignment with enterprise security policies. To enable this feature, go to the Power Platform admin center. Navigate to Manage > Power Pages > Governance settings > Au…

Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD, Power Pages, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Informational

Power Pages: Administration and governance - Enable self-service site ownership transfer

Power Pages now supports secure site ownership transfer, allowing existing site owners or global administrators to assign ownership to another valid user within the tenant. This feature is automatically enabled for admins/makers/marketers and will be generally available in September 2026.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Power Pages now supports secure site ownership transfer for eligible sites. Existing site owners and global administrators can assign ownership to another valid user within the tenant without requiring manual intervention from support. The new owner must be a valid user with appropriate access to the environment. Every ownership transfer is recorded in an auditable history, including the previous owner, new owner, initiating user, and timestamp. Notifications are sent to the previous owner, the new owner, and administrators to ensure transparency and continuity and the changes get logged into …

Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Power Pages, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Informational

Power Pages: Professional developer experiences - Control Power Pages components using client APIs

Power Pages now offers Client APIs to control components using JavaScript, improving maintainability and development speed.

Other · m365-roadmap Original Microsoft announcement ↗
Details

Original Microsoft text

Developers often depend on custom JavaScript and fragile Document Object Model (DOM) manipulation to hide fields, update values, or trigger actions, an approach that easily breaks when page structures change, drives up maintenance costs, limits scalability, and leads to inconsistent experiences. Power Pages Client APIs address these challenges by offering stable, documented, and supported methods to interact with components, reducing risk, improving maintainability, and accelerating development. The Power Pages Client APIs (Preview) provide a JavaScript interface for controlling UI components …

Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Power Pages, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original