Supervisors can now create and manage overnight shifts that span across midnight while maintaining a single continuous shift experience. Shift plans support start and end times that extend into the next day, allowing organizations to accurately model overnight operations such as contact centers, support teams, healthcare services, and other 24x7 environments. Activities, breaks, meals, and ad-hoc work can be scheduled anywhere within the overnight shift and remain part of a single continuous itinerary. Supervisors can view and manage the entire shift without manually splitting schedules across…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Contact Center, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Admins and makers can configure site analytics for Power Pages sites to monitor traffic and user interactions, starting from a preview in October 2026.
Gain insights into your Power Pages site with integrated telemetry and analytics. Use Application Insights to monitor page views, form interactions, session details, and client-side analytics. Detect server-side errors, performance issues, and access logs to resolve problems and optimize your site. To configure site analytics, makers must open the setup workspace and add the analytics provider script to enable traffic analytics. Business Value: You can monitor your Power Pages site traffic and user interactions with ease. Track page views, form interactions, and session details using client-si…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD, Power Pages, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Quality Managers can now edit and override completed evaluations in Dynamics 365 Customer Service, ensuring accurate assessment records. This feature is available for AI-assisted, AI-generated, and manual evaluations, with audit trails for transparency and governance.
This feature enables Quality Managers to edit and override evaluation results even after they are marked as completed or expired. While completed evaluations remain read-only by default to preserve integrity, supervisors can initiate an Edit action when discrepancies are identified, such as incorrect AI predictions or errors in manual assessments. In edit mode, supervisors can update evaluation responses, adjust scores, and refine comments to reflect an accurate assessment. This ensures that evaluation records represent the final, validated view of agent performance and interaction quality. Th…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Customer Service, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Admins can enable custom voice capabilities for Dynamics 365 Contact Center, allowing the creation of a unique, synthetic voice for voice agents. This feature is available in preview and generally available in November 2026.
Secure a voice talent that will represent the voice of your brand. After obtaining explicit consent, gaining Limited Access approval through Microsoft's Responsible AI practices, and building a custom voice model, it's time to integrate with Dynamics 365 Contact Center. In the Copilot Service admin center, create a connection between Dynamics 365 and Azure. Navigate to Channels > Custom AI Voices > Connect custom voice. You'll be prompted through a series of cascading dropdown boxes to select the speech resource and custom voice model to connect with. After the connection is established, you c…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Contact Center, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
AI agents in Business Central Business Central introduces AI agents to help users automate repetitive tasks and make business processes more intelligent and efficient. These agents act as specialized assistants that understand context, handle structured data, and collaborate with users to complete end-to-end workflows. For example, the Sales Order Agent simplifies order creation by transforming natural language or email instructions into complete sales documents, while the Payables Agent streamlines vendor invoice processing by extracting key details from incoming invoices and matching them to…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Business Central, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Admins can now enforce governance policies to control AI-generated customer communications in Dynamics 365 Customer Service, ensuring compliance and reducing risk.
Create and enforce policies that prevent risky or noncompliant customer communications. Governance policy checks serve as configurable safeguards that review AI‑generated and autonomous email responses before they are sent to customers. These checks enforce business, legal, and regulatory requirements by validating responses for relevance, prohibited content, and sensitive topics. If a response fails a policy check, delivery is blocked and the violation is clearly identified, enabling supervisors to review issues and take actions to improve outcomes. Governance policies are applied consistentl…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Customer Service, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Commerce introduces a unified sign-in system for B2B web storefronts, allowing buyers to access multiple organizations and outlets with a single account. Administrators can configure organization and outlet relationships and activate the unified sign-in option.
The multioutlet B2B web storefront introduces a unified sign-in system that allows buyers to access all their associated organizations and outlets using a single account. The storefront UI is updated to display an organization selector during sign-in and provides outlet-specific navigation and catalog views. Buyers can place, track, and manage orders for multiple outlets within a single session, with real-time visibility into order status, inventory, and account information. This feature supports role-based access, ensuring that users only see the organizations and outlets they are authorized …
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Commerce, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Business Central now allows running multiple Sales Order Agents per company, each with its own configuration and metrics. Improved item matching and attachment handling are also introduced.
You can now configure and run multiple Sales Order Agent instances in a single company. Each instance operates independently with its own mailbox, folder settings, email signature, and processing rules. Each agent instance tracks its own KPI metrics, such as emails received, quotes created, orders created, and time saved. The setup page is restructured to support per-instance configuration, and an upgrade path migrates existing single-instance setups to the new architecture. This change allows organizations to set up separate agents for different sales teams, product lines, or customer segment…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Business Central, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Customer Service introduces autonomous email resolution, allowing emails to be handled without manual intervention. Admins can enable this feature and set the automation level for different business lines.
Autonomous email resolution delivers end-to-end handling of customer emails without manual intervention or default case creation. When an email arrives, the system analyzes the request, identifies the underlying intent, and determines whether the information and actions needed to resolve it are available. Using enterprise knowledge, configured business instructions, connectors, and custom agents, the system constructs a resolution dynamically. It generates a response that's context-aware, compliant with business rules, and tailored to the request, then delivers it directly by email—completing …
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Customer Service, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Planning Optimization is the new high-performance planning engine for Dynamics 365 Supply Chain Management. With this feature, Planning Optimization now protects material and capacity allocated to sales order lines with delivery dates confirmed through capable to promise (CTP). You prevent reallocation of resources to newer orders, so your confirmed delivery dates stay reliable, and customer commitments are honored. Business Value: Protect your confirmed delivery dates with confidence. When you use capable to promise (CTP) for delivery date control with Planning Optimization, this feature ensu…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), GCC, Dynamics 365 Supply Chain Management, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Power Pages now allows administrators to manage external authentication providers with granular controls, enabling central enforcement and site-level exceptions. This feature is enabled for end users automatically and will be generally available in January 2027.
Power Pages now lets you manage external authentication providers with environment-level governance controls and optional site-level exceptions. You can centrally enforce which identity providers (IDPs) are allowed across all sites in an environment, while still enabling site-specific flexibility when needed. Makers will only see and select from the approved IDPs when setting up authentication, ensuring consistent governance and alignment with enterprise security policies. To enable this feature, go to the Power Platform admin center. Navigate to Manage > Power Pages > Governance settings > Au…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD, Power Pages, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Dynamics 365 Commerce introduces support for multiple outlet B2B ordering via CSU, enabling unified sign-in and streamlined workflows for managing multiple outlet orders.
Available for B2B scenarios in Dynamics 365 Commerce (including headless Commerce), this feature enables retailers to configure unified sign-in in Commerce headquarters and integrate third‑party storefronts using CSU APIs. The organization selector and related capabilities are exposed via CSU endpoints so that third-party sites can consume identities, organizational context, and ordering workflows without relying on native UI components. Functional enhancements Contact model transition: Replaces the customer account type "Person" with type "Contact" to better manage B2B partners. Single contac…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Commerce, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
New PowerShell setting (SpeakerAttributionBYOD in csTeamsAIPolicy), enabled by default, gives IT admins more control over speaker attribution in BYOD (bring your own device) meeting rooms. This enhances the experience for users by enabling clear speaker labels and richer in-meeting and post-meeting insights with Microsoft 365 Copilot. Users just enroll profiles via Teams Settings to be recognized. GA date: July CY2025
Type
M365 Roadmap
Services
Teams
Tags
Launched, General Availability, Targeted Release, Worldwide (Standard Multi-Tenant), GCC, Microsoft Teams, Desktop, Mac
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Teams · verify against the original
Microsoft Viva Engage now includes a new 'Recent' feed for a more predictable view of followed and priority communications, alongside the existing 'For you' feed.
Introducing a new “Recent” feed in Home to give users a more predictable view of followed and priority communications, while preserving the existing personalized “For you” experience. GA date: August CY2026
Type
M365 Roadmap
Services
Teams
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Viva, Android, iOS, Teams and Surface Devices, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
Request feedback from Copilot on your Page by selecting "Suggested edits" in the Copilot Shortcuts menu. Copilot will analyze the content on your page and provide actionable suggestions about what you can change to improve clarity and quality of your written content. You can then apply suggestions directly to the page. Updated October 23, 2026: We have decided not to move forward with this change at this time. We apologize for any inconvenience. GA date: August CY2026 Preview date: June CY2026
Type
M365 Roadmap
Tags
Cancelled, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft 365 app, Microsoft Copilot (Microsoft 365), Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
OneDrive is making it easier to find and work with files across Microsoft 365. We're refreshing the filtering experience across OneDrive Web, updating existing filters in views like Home, Shared, People, Meetings, and Favorites to support multiple filters at once, and bringing those same filtering capabilities to folder-based experiences such as My files and shared folders. Users can also filter content by file type using both filter pills and the filter pane. We're also bringing the modern SharePoint document library experience to OneDrive Web, with an updated layout, improved navigation, and…
Type
M365 Roadmap
Services
OneDrive, SharePoint
Tags
Launched, General Availability, Targeted Release, Worldwide (Standard Multi-Tenant), OneDrive, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office, OneDrive · verify against the original
Copilot Chat remains accessible within an Outlook app window but now can also be popped out to float over the main Outlook app window. Popping out Copilot Chat allows people to switch contexts or have more space for what they are working on in Outlook and control the space and form that Copilot Chat takes on screen. When you open Copilot chat and click the pop-out button, Copilot will open separately over the main Outlook window. GA date: August CY2026
Type
M365 Roadmap
Services
Microsoft 365 Apps
Tags
Rolling out, General Availability, Worldwide (Standard Multi-Tenant), Outlook, iOS, Mac
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
Copilot Notebooks now supports CSV and TSV files as knowledge sources, allowing users to bring structured lists and tables directly into their projects alongside traditional documents. This additional context helps Copilot generate more relevant presentations, reports, and briefs. GA date: October CY2026 Preview date: September CY2026
Type
M365 Roadmap
Services
Microsoft 365 Apps
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), OneNote, Microsoft Copilot (Microsoft 365), Android, Desktop, iOS, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
Copilot Notebooks now supports JPG and PNG files as knowledge sources, allowing users to bring images directly into their projects alongside traditional documents. Copilot can use the content within these images, including text, charts, diagrams, and other visuals, as grounding context to help generate more relevant presentations, reports, and briefs. GA date: October CY2026 Preview date: September CY2026
Type
M365 Roadmap
Services
Microsoft 365 Apps
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), OneNote, Microsoft Copilot (Microsoft 365), Android, iOS, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
IT admins can now apply default meeting settings to Teams meetings, reducing manual configuration for organizers. This feature is available in Teams Premium and will be generally available in November 2026.
Default meeting templates enable IT admins to automatically apply their organization’s preferred meeting settings whenever users schedule a Teams meeting through Outlook or Teams calendar. This helps organizations apply meeting settings (including protection settings) at scale, and reduce the need for organizers to manually configure meeting options. Only organizers with a Teams Premium (T-Pre) license assigned can use Default Meeting Templates. GA date: November CY2026
Type
M365 Roadmap
Services
Microsoft 365 Apps, Teams
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), GCC, Microsoft Teams, Outlook, Desktop, Mac, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Teams · verify against the original
Microsoft Teams introduces enhanced AI controls for Copilot in meetings, allowing organizers to manage AI access and IT admins to set policies for AI governance.
Teams Meetings offer enhanced AI controls for Copilot and AI experiences. Organizers manage who can enable and access AI, while IT admins get a simpler policy model for governing AI across meetings and post-meeting experiences. These updates provide more predictable administration and greater flexibility for compliance and governance scenarios. GA date: November CY2026
Type
M365 Roadmap
Services
Teams
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Teams, Android, Desktop, iOS, Mac, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Teams · verify against the original
Custom views lets users save a custom view of a plan and return to it later without re-applying filters, sorting, grouping, and other view customizations. A team can reuse saved views for triage, prioritization, work tracking, and more. GA date: December CY2026
Type
M365 Roadmap
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), GCC, GCC High, DoD, Planner, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
We’re expanding form fill assistance in Power Apps to use speech as a source, providing users a more natural way to fill forms. Users select the microphone icon, record their content, and the transcript is used as a source for the form entry. Recordings are transient and not saved. Availability Field Value Release Channel Monthly Version 2612.1 Applies to Model-driven apps Feature Scope Users (enabled by default) GA date: December CY2026
Type
M365 Roadmap
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), Power Apps, Android, iOS, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Makers can now use Power Platform connectors in generative pages to bring data into model-driven apps. This feature is available in the GA version Gen page v302.
Makers can bring data from Power Platform connectors into generative pages. After creating and authenticating a connection and adding a connection reference to the environment, you select the connector data and describe how the generated page should use it. Connector data can be incorporated while working in the Maker Studio generative page designer or through the generative pages AI plugin. Availability Field Value Release Channel Not applicable Version Gen page v302 Applies to Model-driven apps Feature Scope Admins or makers More info: https://learn.microsoft.com/en-us/power-apps/maker/model…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), GCC, GCC High, Power Apps, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Admins and makers can now connect their GitHub accounts to access additional model options for generative pages in Power Apps Maker Studio, expanding availability to regions without dedicated GPU capacity.
Connect your GitHub account to access additional model options for the built-in gen page coding agent directly in the generative page designer in Maker Studio. Makers can use the agent to create and refine generative pages without leaving the Power Apps authoring experience. This integration also brings Maker Studio generative page authoring to regions without dedicated Power Apps GPU capacity. Model availability through GitHub may evolve over time, and requests made through this connection consume the maker’s GitHub credits. Availability Field Value Release Channel Weekly Version 2611.1 Appli…
Type
M365 Roadmap
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), Power Apps, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original