A new report in the Microsoft 365 Admin Center will help IT admins manage costs for billed messages in Copilot Chat, providing detailed breakdowns per user, billing policy, and agent-level pairs.
A new report to help IT admins manage costs for billed messages that are Pay-as-you-go enabled for Copilot Chat. Reporting includes drill down of billed messages per user, per billing policy, per agent-level and agent-user level pair. #copilotcontrolsystem GA date: April CY2027 Preview date: May CY2025
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft 365 Admin Center, Microsoft Copilot (Microsoft 365)
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
Endpoint DLP now extends protection to files stored in commonly excluded Windows folders, including Temp and AppData. This helps improve coverage by detecting and protecting sensitive data in these locations. GA date: February CY2027
Type
M365 Roadmap
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Purview, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Windows · verify against the original
Ask Copilot about an image in Edge enables users to instantly analyze images from the web by sending them directly to Copilot from the Edge context menu, making it easy to ask questions, gain insights, and understand visual content without leaving their browsing experience. Admins can control availability to this feature using the EdgeEntraCopilotPageContext and Microsoft365CopilotChatIconEnabled policies. GA date: January CY2027
Type
M365 Roadmap
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Edge, Microsoft Copilot (Microsoft 365), Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Edge · verify against the original
Microsoft Copilot Studio now allows makers to share agents with other makers, granting them Viewer or Editor roles. This feature is available in preview starting September 2026.
Enables sharing of agents with other makers in the new Microsoft Copilot harness. Makers can grant other makers Agent Viewer (view analytics/evaluations only) or Editor (view, edit, configure, share, publish) access to an agent, with auto-assigned security roles. GA date: October CY2026 Preview date: September CY2026
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot Studio, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Microsoft Teams Pro Management portal now includes utilization analytics for bookable desks, similar to meeting rooms. Admins need to associate devices and license desks with Shared Space licenses to enable analytics.
What you should do
Ensure bookable desks are associated with peripheral devices and licensed with appropriate Teams Shared Space licenses. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
Teams admins can access utilization analytics for Teams bookable desks on Teams Pro Management portal, similar to analytics provided for meeting rooms on the portal today. For utilization analytics to be enabled, a desk needs to have one or more peripheral device associated, and the desk needs to be licensed with Teams Shared Space license or Teams Shared Space - Single Space license. GA date: December CY2026
Type
M365 Roadmap
Services
Teams
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Teams, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Teams · verify against the original
Legacy Teams retention policies that currently apply to Copilot interactions will be converted to Teams-only policies, no longer governing Copilot workloads.
What you should do
Review and adjust existing retention policies to ensure they align with the new Teams-only scope. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
Some existing retention policies scoped to Microsoft Teams may currently also apply to Microsoft 365 Copilot interactions. As part of an upcoming change, these legacy Teams retention policies will be converted to—and treated as—Teams-only policies. They will no longer implicitly govern Copilot workloads. GA date: January CY2027
Type
M365 Roadmap
Services
Teams
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Purview, Web
AI analysis
Medium priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
The Create or upload button in OneDrive for the web will move from the left navigation pane to the right side of the page, providing a more consistent experience with SharePoint.
OneDrive for the web is updating the placement of the Create or upload button to provide a more consistent file experience across OneDrive and SharePoint. The button will move from the left navigation pane to the right side of the page, bringing familiar navigation from SharePoint document libraries to OneDrive. The available options for creating files and folders or uploading content will remain unchanged. GA date: October CY2026
Type
M365 Roadmap
Services
OneDrive, SharePoint
Tags
Rolling out, General Availability, Targeted Release, Worldwide (Standard Multi-Tenant), OneDrive, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects OneDrive · verify against the original
Dynamics 365 Field Service allows administrators to control whether booking completion automatically updates the booking End Time, helping maintain accurate duration records.
What you should do
Review and configure the organization-level Set End Time on booked resource completion setting in Field Service settings to ensure accurate booking duration records. AI-suggested
Why: This change may need administrator attention depending on how your environment is configured.
Business value Technicians do not always record booking completion at the moment work ends. They may update the booking later because of connectivity, customer-facing responsibilities, or end-of-day administration. When the later administrative action replaces the booking End Time, the recorded duration can extend beyond the work that was actually performed and affect downstream journals, time entries, labor costs, actuals, and work-order completion reporting. Field Service administrators can choose whether completion by the booked resource automatically changes the booking End Time. Organizat…
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Field Service, Android, Desktop, iOS, Web
AI analysis
Medium priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
The Expense Agent mobile app for Dynamics 365 Business Central is now available in public preview, allowing employees to submit receipts directly from their iOS or Android devices.
The Expense Agent mobile app for Dynamics 365 Business Central extends expense capture to iOS and Android mobile devices by enabling employees to submit receipts directly from their phone or using native share functionality. Employees can take a photo of a receipt with their phone camera or select an existing image or document, and share it with Expense Agent mobile app. They can also capture multiple receipts directly from the mobile app and process them automatically. The Expense Agent mobile app processes the input, extracts relevant information, and automatically creates expense entries wi…
Type
M365 Roadmap
Tags
Launched, General Availability, Preview, Worldwide (Standard Multi-Tenant), Dynamics 365 Business Central, Android, iOS
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-ready data foundation for Customer Experience and AI analytics scenarios across Dynamics 365. It uses a lakehouse-based architecture that can scale with data volume, supports curated analytics datasets for direct querying, and enables consistent reporting and semantic definitions across reports, agents, and copilots. GA date: October CY2026
Type
M365 Roadmap
Tags
Rolling out, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Contact Center, Dynamics 365 Customer Service, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Contact Center introduces historical analytics built on a shared analytics foundation, offering out-of-box reports and extensibility through various models.
Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foundation. It moves reporting from heavier workload-specific Power BI models toward a shared analytics foundation with conformed facts, shared dimensions, pre-built aggregations, and common definitions across conversations, sessions, agents, queues, channels, CSAT, handle time, and operational KPIs. Customers can continue using out-of-box Power BI reports while gaining extensibility through Fabric, Direct Lake, SQL, Spark, and custom lakehouse models. GA da…
Type
M365 Roadmap
Tags
Rolling out, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Contact Center, Dynamics 365 Customer Service, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Dynamics 365 Contact Center introduces automatic rerouting of conversations to the correct queue, managed by updating conversation details and selecting Reroute. Admins can enable this feature.
Service representatives can reroute a live voice or messaging conversation when they realize they aren't the right person to help. The representative updates the conversation details, or the details of a linked case, contact, or account, and then selects Reroute. The conversation goes back through classification and route-to-queue rules and is assigned to the right queue automatically, so representatives don't need to know routing rules or choose a queue themselves. The customer stays connected throughout, and the next representative receives the conversation with its full history and updated …
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Dynamics 365 Contact Center, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Microsoft Contact Center Intelligence introduces new tools for agents to interact with external systems, including sending emails, checking weather, and accessing Dataverse and Teams data. These tools are available in preview starting October 2026.
Tools are building blocks that let your agent interact with external systems. Tools expand what your agent can do, and your agent can perform various actions in response to user requests or autonomous triggers. Each tool represents a specific capability that your agent can perform. For example, you can equip your agent with tools that perform tasks like: Send emails by using the Office 365 Outlook connector Check the current weather conditions and forecasts Read and write data from Dataverse Read and post messages to Teams GA date: November CY2026 Preview date: October CY2026
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Contact Center Intelligence, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Teams · verify against the original
Microsoft introduces a Universal Connector that allows organizations to integrate self-service voice and chat agents with any contact center platform, enabling seamless handoffs and maintaining conversation context.
Bring Microsoft AI to the contact center platform of your choice with the Universal Connector. Organizations can now integrate Microsoft self-service voice and chat agents with virtually any contact center using a simple API-based approach. The Universal Connector enables seamless handoff from AI agents to human representatives while preserving the full conversation context, ensuring a connected and personalized customer experience across every interaction. This flexibility allows organizations to modernize at their own pace by bringing AI-powered experiences to their existing contact center i…
Type
M365 Roadmap
Tags
Rolling out, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Contact Center Intelligence, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Microsoft Contact Center AI introduces new features for monitoring AI interactions and customer engagement, including visibility into AI conversations and quality checks.
Gain visibility into AI interactions, conversation trends, and customer engagement Measure self-service effectiveness through containment, escalations, transfers, and resolution outcomes Monitor operational health and proactively identify customer experience risks Uncover customer friction points and optimize journeys using conversation insights Improve AI quality and compliance with configurable QA coverage and automated evaluations Detect hallucinations, failed verifications, policy violations, and escalation drivers GA date: November CY2026 Preview date: October CY2026
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Contact Center Intelligence, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
Dynamics 365 Contact Center introduces bullseye routing with user groups, allowing administrators to configure tiered assignment strategies based on conversation wait times.
Bullseye routing with user groups enables a tiered assignment strategy that automatically expands the pool of eligible representatives as conversation wait time increases. Rather than assigning from a fixed pool or waiting for overflow rules to trigger, this approach progressively widens availability in concentric rings—starting with the best-fit representatives and expanding outward as needed. Administrators configure this scenario by associating user groups with a queue and defining wait time thresholds for each tier. For example: 0–30 seconds: Assign to Tier 1 specialists (primary user grou…
Type
M365 Roadmap
Tags
Rolling out, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Dynamics 365 Contact Center, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
What-if scenario modeling for Dynamics 365 Project Operations allows admins to simulate changes to project plans and evaluate their impact before committing.
What if scenario modeling enables you to simulate changes to a project plan and evaluate their impact before committing to them. Available for both Project Operations core and Project Operations connect with ERP deployment types, this capability can be enabled through Feature Control and allows you to: - Create and manage multiple versions of the Work Breakdown Structure (WBS). - Modify key planning variables, including schedule, scope, effort, and resources. - Analyze the impact of changes across one or more planning variables in real time. - Compare alternative scenarios, identify the optima…
Type
M365 Roadmap
Services
Microsoft 365 Apps
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), GCC, Dynamics 365 Project Operations, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Dynamics 365 · verify against the original
Are you thinking about earning a Microsoft certification to help advance your career, build on your existing skills, or meet new requirements at work? If so, you may already be wondering where to start. Which courses, labs, and hands-on exercises will help you prepare? How much time will it take to find the right resources, […] The post Preparing for Your Next Certification Could Start with Your Visual Studio Subscription appeared first on Visual Studio Blog.
Type
Announcements
Tags
Visual Studio Blog, Visual Studio
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Developer Tools · verify against the original
Microsoft Copilot Studio agents can now browse and interact with websites using natural-language instructions, extending their capabilities beyond configured knowledge sources and API integrations.
Enable Microsoft Copilot Studio agents to browse and interact with websites as a native capability powered by the Microsoft Copilot harness. Using natural-language instructions, agents can navigate web pages, extract information, and download files. Agents can then use that information and those files alongside other tools to complete end-to-end workflows, extending their reach beyond configured knowledge sources and API-based integrations. GA date: January CY2027 Preview date: November CY2026
Type
M365 Roadmap
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft Copilot Studio, Web
AI analysis
Low priority · generated by qwen2.5:7b · verify against the original
As AI and agents reshape the enterprise, CISOs face two critical priorities: enabling innovation with the right identity and data guardrails, and modernizing defense to keep pace with AI-powered threats. Aarti Borkar shares how security leaders can approach both. The post The CISO’s evolving role: Protecting and defending in the agentic era appeared first on Microsoft Security Blog.
Type
Announcements
Tags
Microsoft Security Blog
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Security · verify against the original
The October 2026 Azure SDK release includes updates to Azure Core authentication, managed identity improvements for Python and Java, and the first stable Cosmos DB libraries for Rust.
October's Azure SDK highlights include Azure Core authentication updates, managed identity improvements for Python and Java, and the first stable Cosmos DB libraries for Rust. The post Azure SDK Release (October 2026) appeared first on Azure SDK Blog.
Type
Announcements
Tags
Azure SDK Blog, Azure SDK, release, sdk
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Azure · verify against the original
Microsoft 365 introduces a PAYGO consumption-based meter for extra SharePoint storage, reducing operational overhead and integrating with Microsoft 365 Archive.
Use the new PAYGO consumption-based meter to pay for your extra SharePoint storage needs. This reduces the operational overhead associated with purchasing extra storage packs and more seamlessly integrates with Microsoft 365 Archive. GA date: January CY2027 Preview date: June CY2026
Type
M365 Roadmap
Services
SharePoint
Tags
In development, General Availability, Preview, Worldwide (Standard Multi-Tenant), Microsoft 365, Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects SharePoint · verify against the original
Microsoft Copilot in Microsoft 365 now suggests relevant references based on recent user activity in Notebooks. The roadmap item is being removed as it is no longer accurate.
Users can now quickly enrich their Copilot Notebook with relevant Suggested References based on recent user work activity. Update: This roadmap item is no longer accurate and will be removed from the roadmap. We apologize for any inconvenience. GA date: January CY2026
Type
M365 Roadmap
Tags
Cancelled, General Availability, Worldwide (Standard Multi-Tenant), Microsoft 365 app, Microsoft Copilot (Microsoft 365), Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
Copilot Search in Microsoft 365 can now return matching people for broader queries, helping users discover and disambiguate contacts based on skills or roles.
Now Copilot Search can return matching people for your broader people search queries. Allowing you to discover, disambiguate, and explore known and new people to contact. Discover Whether you're looking for people with a specific skill like "Project leadership" or "Artificial Intelligence" Copilot Search can help you explore potential contacts through the People data source. Disambiguate When there are multiple people matching in exact name, email, or alias Copilot Search will help you disambiguate through a new carousel on the main results page alongside other relevant results. GA date: Febru…
Type
M365 Roadmap
Tags
Launched, General Availability, Worldwide (Standard Multi-Tenant), Microsoft Copilot (Microsoft 365), Web
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original
OneDrive for desktop now provides clearer guidance when file paths exceed the 520-character limit, offering a guided flow to rename or move affected items.
OneDrive desktop sync users now get clearer, more actionable guidance when file paths exceed the supported 520-character limit. The updated experience shows exactly how many characters a path is over the limit and offers a guided flow to rename or move the affected items so they can sync. GA date: January CY2027
Type
M365 Roadmap
Services
OneDrive
Tags
In development, General Availability, Worldwide (Standard Multi-Tenant), OneDrive, Desktop
AI analysis
Low priority · generated by qwen2.5:7b · possibly affects Microsoft 365 / Office · verify against the original